Return & Refund Policy

Last updated: December 31, 2025

This Returns & Refund Policy explains how returns and refunds are handled for orders placed on By Westyn.

By Westyn is operated by Hogenes E-com, a company registered in the Netherlands.

Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible for a return, items must:
  • Be unused and unworn
  • Be returned in their original condition
  • Include original tags and packaging
  • Be accompanied by proof of purchase (order confirmation)
Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at support@bywestyn.com with your order number and reason for return.

Return instructions will be provided after the request has been reviewed.

Returns sent without prior approval may not be accepted.

Return Shipping Costs
  • Change-of-mind returns:
Customers are responsible for return shipping costs.
  • Incorrect or damaged items:
If you receive an incorrect or damaged item, please contact us. Return shipping costs will be covered in these cases.

Original outbound shipping costs are non-refundable.

Refunds

Once a returned item is received and inspected, refunds are processed within 10 business days.

Refunds are issued to the original payment method used at checkout unless otherwise required by law.

Processing times may vary depending on the payment provider.

Contact Information

For questions regarding returns or refunds, please contact us using the details below:

By Westyn
Operated by Hogenes E-com

Herengracht 320
1016 CE Amsterdam
Netherlands

Email: support@bywestyn.com
Phone (U.S.): +1 448-219-1464

Support hours:
Monday–Friday 08:00–17:00 CET